Privacy policy

Last updated: December 2025

This Privacy Policy describes how Spirit and Cloth (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from our online store or otherwise interact with us (collectively, the “Services”). Spirit and Cloth is powered by Shopify, which enables us to provide the Services to you.

By using the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use or access the Services.

1. Personal Information We Collect

When we use the term “personal information”, we mean information that identifies or can reasonably be linked to you. Personal information does not include anonymized or de-identified information.

Depending on how you use the Services and where you live, we may collect and process the following categories of personal information:

Contact details

  1. Name
  2. Billing address
  3. Shipping address
  4. Email address
  5. Phone number (if you choose to provide it)

Financial and transaction information

  1. Payment method details (processed securely by our payment providers)
  2. Transaction details (items purchased, date/time, total amount, discounts, refunds)

Account information (if you create an account)

  1. Username and password
  2. Preferences and saved information

Order and usage information

  1. Items viewed, added to cart, wishlisted, or purchased
  2. Order history, returns, and exchanges
  3. How you navigate and interact with the Services

Device and technical information

  1. IP address
  2. Browser type, device type, operating system
  3. Cookies and similar tracking technologies
  4. Log data (timestamps, pages viewed, referral URLs)

Communications

Messages you send us (contact form, email, order questions, reviews, etc.)

2. How We Collect Personal Information

We collect personal information from:

  1. You directly – when you place an order, create an account, contact us, sign up for emails, or otherwise provide information.
  2. Automatically – through cookies, pixels, and similar technologies when you browse the site.
  3. Service providers – such as Shopify, payment processors, analytics tools, shipping partners, and email providers who process data on our behalf.
  4. Business and marketing partners – where allowed by applicable law.

3. How We Use Personal Information

We use your personal information for purposes including:

Providing and improving the Services

  1. Processing and fulfilling orders
  2. Creating and managing your account
  3. Processing payments and refunds
  4. Shipping orders and handling returns or exchanges
  5. Remembering your preferences and recently viewed items
  6. Operating, maintaining, and improving our website and Services

Marketing and advertising

  1. Sending you email updates, promotions, and product news (if you opt in)
  2. Showing you relevant ads on our site or on other websites (where permitted by law)

You can opt out of promotional emails at any time by using the “unsubscribe” link in our emails.

Security and fraud prevention

  1. Detecting, preventing, and responding to fraud, abuse, or unauthorized activity
  2. Protecting the security and integrity of the Services

Customer support and communication

  1. Responding to your questions, requests, and feedback
  2. Providing order updates and transactional notifications

Legal and compliance

  1. Complying with applicable laws and regulations
  2. Responding to legal requests and enforcing our terms and policies

4. How We Disclose Personal Information

We may disclose your personal information to:

Service providers

  1. Shopify (hosting, cart, checkout, shop infrastructure)
  2. Payment processors
  3. Shipping and fulfillment partners
  4. Email service and marketing platforms
  5. Analytics and reporting tools
    These providers process information on our behalf in order to operate and improve the Services.

Business and marketing partners

  1. For advertising and analytics, where permitted by law
  2. These partners use your information in accordance with their own privacy policies

Legal, safety, and business purposes

  1. To comply with legal obligations, law enforcement requests, or court orders
  2. To protect our rights, property, users, or the public
  3. In connection with a business transaction (e.g., merger, acquisition, restructuring)

We do not sell your personal information in the traditional sense (for money). Depending on your location, some data sharing for targeted advertising may be considered a “sale” or “sharing” under applicable laws. Where required, we provide opt-out mechanisms for such activities.

5. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to:

  1. Keep your cart and session information
  2. Remember your preferences
  3. Understand how visitors use the site
  4. Improve the performance and design of the store
  5. Support advertising and analytics

You can manage cookies through your browser settings and, in some regions, through cookie banners or preference tools. Disabling cookies may affect certain features of the site.

6. Relationship with Shopify

Our store is hosted on Shopify. Shopify provides the online e-commerce platform that allows us to sell our products and services to you.

Shopify may collect and process your personal information in connection with:

  1. Your visits and activity across Shopify-powered stores
  2. Fraud detection and security
  3. Analytics, performance, and service improvements

In these circumstances, Shopify is responsible for the processing of your personal information and for enabling you to exercise your rights under applicable privacy laws.

For more information on how Shopify uses your personal information and the rights available to you, please see:

  1. Shopify Consumer Privacy Policy
  2. Shopify Privacy Portal

7. Children’s Data

The Services are not intended for use by children under the age of majority in your jurisdiction, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us using the details in the Contact section below, and we will take steps to delete such information in accordance with applicable law.

8. Security and Retention

We use commercially reasonable measures to protect your personal information. However, no security system is perfect, and we cannot guarantee “perfect security” of any data transmitted to or from the Services.

We retain your personal information for as long as necessary to:

  1. Provide you with the Services
  2. Comply with our legal obligations
  3. Resolve disputes
  4. Enforce our agreements

When personal information is no longer needed, we may delete, anonymize, or aggregate it in accordance with applicable law.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights with respect to your personal information:

  1. Right to access / know – to request information about what personal data we hold about you.
  2. Right to delete – to request deletion of certain personal information, subject to legal and contractual limitations.
  3. Right to correct – to request that we correct inaccurate personal information.
  4. Right to portability – to request a copy of your personal information in a portable format.
  5. Right to opt out of certain processing – including targeted advertising or certain types of data “sharing,” where applicable law gives you that right.
  6. Right to manage marketing preferences – you can opt out of marketing emails at any time via the unsubscribe link.

You may exercise these rights (where applicable) by contacting us using the details in the Contact section below. We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising your privacy rights, consistent with applicable laws.

For rights related to data processed by Shopify in connection with its enhanced features, please refer to the Shopify Privacy Policy and Shopify Privacy Portal.

10. International Transfers

We may transfer, store, and process your personal information outside the country in which you reside. When we transfer personal information from the European Economic Area (EEA) or the United Kingdom, we rely on appropriate safeguards such as Standard Contractual Clauses or other lawful mechanisms, where required.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. When we make material changes, we will update the “Last updated” date at the top of this page and, where required by law, provide additional notice.

Your continued use of the Services after any changes become effective signifies your acceptance of the updated Privacy Policy.

12. Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise your rights, you can contact us at:

Spirit and Cloth
📧 info@spiritandcloth.com
📨 You can also reach us via the Contact Us form on our website.

or send mail to:

1552 South Route 59 #1461
Naperville, IL 60564
United States

We do not publish a physical mailing address publicly for safety and privacy reasons, but will provide one where required by law upon request.